Performance Based Objectives

•At the end of this session participants will be able to
        – Improve their interpersonal relationships
        – Understand different personality types and how to relate with them
        – Understand the different questioning styles and how to use them
        – Improve on their ability to manage difficult people (colleagues and customers)
        – Demonstrate their ability to understand issues rather than their own perceptions

Delivery Method
Instructor-led, group-paced, classroom delivery
learning model and role play.

Course Content
         • Introduction to interpersonal skills
         • Understanding how to relate to other people
         • Understanding personality types
         • Communication approach
         • Factors influencing interpersonal skills
         • Non-verbal cues in interpersonal relations
         • Communicating to different personalities
         • Conveying messages
         • Basic questioning skills