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Series I

  1. Basic presentation skills

  2. Effective interpersonal skills

  3. Effective meeting planning skills

  4. Effective listening skills

  5. Interviewing and selection skills

  6. Becoming a better team player

Series II

  1. Effective team building

  2. Effective communications skills

  3. Effective writing skills

  4. Basic counselling skills

  5. Becoming a better leader

  6. Basic coaching and mentoring skills

Series III

  1. Effective report writing

  2. Culture and diversity in the workplace

  3. Coaching and mentoring II

  4. Performance management

  5. Managing the Boss

  6. Managing and resolving conflict

Series IV

  1. Effective target setting

  2. Basic project management

  3. Effective negotiation skills

  4. Problem solving

  5. Critical thinking

  6. Innovation and creativity

Performance Based Objectives

• At the end of the session participants will
          – Understand the performance appraisal process
          – Understand why they need to hone their performnace appraisal skills
          – Convinced of the importance of developing their own counselling skills
          – Believe that counselling is important to their development
          – Convinced of the role of a consellor in providing expert counselling
          – Be committed to being a good manager
          – Gain basic mentoring and coaching skills

Delivery method
Instructor-led, group-paced, classroom
delivery learning model and business game

Course Content (Indicative)
         1. What is performance management
         2. What performance appraisal is
         3. Designing a performance appraisal framework
         4. Recognize the six stage process
         5. Development planning
         6. Identifying needs and solutions
         7. Giving and receiving feedbacks
         8. Linking appraisal to organizational goals
         9. Role play

 
 
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