Performance Based Objectives
•
Upon successful completion of the
course participants will
– Know how to identify and interpret
problems
– Know how to anticipate and contain
problems
– Understand the problem solving
process
– Understand the barriers to
successful problem solving
– Understand the decision making
process
– Understand how to choose between
options
– Understand how to make effective
decisions
Delivery mode
• Instructor-led, group-paced,
classroom delivery learning model
Course content
• Introduction to problem
identification and interpretation
• The problem solving process
• Eliminating symptoms from
problem
• Anatomy of problems
• Creating and choosing your options
• The decision making process
• Making effective decision
• Group case study/activity
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