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Series I

Basic presentation skills
Effective interpersonal skills
Effective meeting planning skills
Effective listening skills
Interviewing and selection skills
Becoming a better team player

Series II

Effective team building
Effective communications skills
Effective writing skills
Basic counselling skills
Becoming a better leader
Basic coaching and mentoring skills

Series III

Effective report writing
Culture and diversity in the workplace
Coaching and mentoring II
Performance management
Managing the Boss
Managing and resolving conflict

Series IV

Effective target setting
Basic project management
Effective negotiation skills
Problem solving
Critical thinking
Innovation and creativity

Performance Based Objectives

• At the end of the session participants will be able to:
            – Know how to write simple letters
            – Understand why they need to think clearly before writing
            – Be able to write in simple plain English
            – Understand the KISS principle and how to use
            – Understand how to edit the work of others and themselves

Delivery Method
Instructor-led, group-paced, classroom
delivery learning model and role play

Course content
           – Thinking clearly
           – Writing concisely
           – Writing clearly
           – Writing correctly